Frequently Asked Questions
by parents
Customer Satisfaction is very important to us! We'd be happy to retake your child's portrait in our Owings Mills studio. You can schedule an appointment here: Irvin Simon Photographers Studio Calendar, or call 410-654-0300 or email info@irvinsimonphoto.com to schedule your retake.
Check with your school to see if there is a scheduled Makeup Day. If not, we’d be happy to have your child’s portrait taken in our studio. You can schedule an appointment here: Irvin Simon Photographers Studio Calendar, or call 410-654-0300 or email info@irvinsimonphoto.com to schedule your retake.
Our customer service representatives will be happy to assist you. Original prints must be returned to our office within 90 days of delivery in order to receive a refund. Please do not return prints to school. Return Shipping not included. No Refunds on Digital Images or Group Photos.
We’ll correct it! Simply contact us at 410-654-0300 or email info@irvinsimonphoto.com within 90 days of receipt.
We are happy to help with any questions regarding your order! Please email us at info@irvinsimonphoto.com or call us at (410) 654-0300 in order to discuss any adjustments to your order.
As of January 1, 2025, reprint requests beyond 90 days of receipt are subject to a 50% reprint fee. Additionally, any new edit requests may be subject to a fee.
Our online store accepts all major credit cards. Our studio accepts all major credit cards, checks and cash. If using an order form, we accept cash or checks made out to Irvin Simon Photographers.
Absolutely! Online galleries remain active throughout the school year. We keep photos on file for several years, so we can easily re-activate an older gallery for you to order from. Please call our office at (410) 654-0300 or email us at info@irvinsimonphoto.com with any questions about archived galleries.
Your online code is located in your original gallery email (check the fine print). If you receive a paper proof, it is printed on your card along with instructions on how to order. If you lost this card, or cannot access your original gallery email, please call 410-654-0300 or email info@irvinsimonphoto.com to retrieve it.
Yes! We take note of all retakes and makeups to ensure they are updated within the yearbook.
The Digital Image is one high resolution image file of your child's portrait! A Copyright Release is included with your purchase; allowing your image to be shared and printed. Image will be delivered via email. Due to the digital form of the product, there are no refunds. Group Photos are not available in digital form for privacy reasons.
Standard Retouching is an add-on service that removes blemishes and smooths the skin. Advanced retouching can be purchased for $15 and includes standard retouching, plus removal of imperfections, scratches on the face, and stains on clothes, and teeth whitening. Any additional services can be made upon request and subject to $15 fee.
Senior Portrait orders include optional retouching which must be added during the order process. Senior yearbook selections include retouching.
by schools & directors
Frequently Asked Questions
Parent Volunteers will receive a discount off ONE child’s Picture Day order.
School staff receive 50% off all Picture Day orders. Please contact us for discount codes.
Production time varies based on the type of shoot and time of year, but galleries are generally live 2-4 weeks after Picture Day.
Feel free to ship them to our office. We’ll do our best to include them with the rest of the Picture Day orders, but may be subject to late delivery.
Parents can contact Irvin Simon Photographers directly at 410-654-0300 or emailing info@irvinsimonphoto.com
Please contact Irvin Simon Photographers with any additional questions! We’d be happy to assist you.
410-654-0300
