Question 1

Do you offer any discounts for teachers and Picture Day parent volunteers?

Accepted Answer

Parent Volunteers will receive a discount off ONE child’s Picture Day order.
 
School staff receive 50% off all Picture Day orders. Please contact us for discount codes.

Question 2

How long does it take for Picture Day galleries to go live?

Accepted Answer

Production time varies based on the type of shoot and time of year, but galleries are generally live 2-4 weeks after Picture Day.

Question 3

We found some late orders stuffed in the bottom of backpacks. What should we do?

Accepted Answer

Feel free to ship them to our office. We’ll do our best to include them with the rest of the Picture Day orders, but may be subject to late delivery.

Question 4

What happens if a parent has a problem with their child's order?

Accepted Answer

Parents can contact Irvin Simon Photographers directly at 410-654-0300 or emailing info@irvinsimonphoto.com

Frequently Asked Questions

by parents

I don't like my child's photo. What can I do?

My child was absent on Picture Day. How do I get their picture taken?

What is your refund policy?

What if my package is wrong or incomplete? What do I do?

I have received my order and would like to request a reprint - what do I do?

What forms of payment do you accept?

Can I order additional photos online?

Where can I find my online code?

Will my child’s retake/makeup portrait be in the yearbook?

What is a Digital Image? How do I get mine?

What is Retouching?

by schools & directors

Frequently Asked Questions

Do you offer any discounts for teachers and Picture Day parent volunteers?

How long does it take for Picture Day galleries to go live?

We found some late orders stuffed in the bottom of backpacks. What should we do?

What happens if a parent has a problem with their child's order?

Download Tips for a Better Picture Day Here!

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