Frequently Asked Questions

by parents

I don't like my child's photo. What can I do?

Customer Satisfaction is very important to us! We'd be happy to retake your child's portrait in our Owings Mills studio. Please call 410-654-0300 or email to schedule your retake.

What is your refund policy?

Our customer service representatives will be happy to assist you. Original prints must be returned to our office within 90 days of delivery in order to receive a refund. Please do not return prints to school. Return Shipping not included. No Refunds on Digital Images or Group Photos.

What if my package is wrong or incomplete? What do I do?

We’ll correct it! Simply contact us at 410-654-0300 or email within 90 days of receipt.

What forms of payment do you accept?

If using an order form, we accept cash or checks made out to Irvin Simon Photographers. Our online store accepts all major credit cards.

Can I order additional photos online?

Absolutely! After Picture Day orders are delivered, use your child’s unique Online Code (found on your proof receipt) to access your private gallery & online store. Visit to enter your code! We keep photos on file for several years.

Where can I find my online code?

Your online code is printed on your proof receipt along with instructions on how to order. If you lost this receipt, please call 410-654-0300 or email to retrieve it.

My child was absent on Picture Day. How do I get their picture taken?

Check with your school to see if there is a scheduled Makeup Day. If not, we’d be happy to have your child’s portrait taken in our studio. Please call 410-654-0300 or email to schedule your makeup.

Will my child’s retake/makeup portrait be in the yearbook?

Yes! We take note of all retakes and makeups to ensure they are updated within the yearbook.

What is a Digital Image? How do I get mine?

The Digital Image is one high resolution image file of your child's portrait! A Copyright Release is included with your purchase; allowing your image to be shared and printed. Image will be delivered via email. Due to the digital form of the product, there are no refunds. Group Photos are not available in digital form for privacy reasons.

What is Retouching?

Retouching is an add on service that removes blemishes, imperfections & scratches on the face. Any additional services can be made upon request and subject to $15 fee. Free retouching is applied to all Senior Portrait orders (unless otherwise noted) and yearbook selections.

by schools & directors

Frequently Asked Questions

Do you offer any discounts for teachers and Picture Day parent volunteers?

Parent Volunteers will receive $24 off ONE child’s Picture Day order. School staff receive 50% off all Picture Day orders. Please contact us for discount code.

How long does it take for Picture Day orders to return to school?

Production and shipping time varies based on the type of shoot, but orders are generally delivered 4 weeks after Picture Day.

We found some late orders stuffed in the bottom of backpacks. What should we do?

Feel free to ship them to our office. We’ll do our best to include them with the rest of the Picture Day orders, but may be subject to late delivery.

What happens if a parent has a problem with their child's order?

Parents can contact Irvin Simon Photographers directly at 410-654-0300 or emailing

Please contact Irvin Simon Photographers with any additional questions! We’d be happy to assist you.